response – n. something that is said or written as a reply to something

artificial intelligence – n. the power of a machine to copy intelligent human behavior

complaint(s) – n. a statement that you are unhappy or not satisfied with something

customer(s) – n. someone who buys goods or services from a business

institution(s) – n. an established organization

academic – adj. of or relating to schools and education

interaction – n. the act of talking or doing things with other people

commit – v. to say that someone or something will definitely do something

incredibly – adv. in a way that is very intense

automate – v. to run or operate something, such as a factory or system, by using machines or computers instead of people to do the work