account(s) – n. an arrangement in which a bank keeps a record of the money that a person puts in and takes out of the bank

consumer(s) – n. a person who buys goods and services

overdraft – v. to withdraw more money from an account than is available

proud – adj. very happy and pleased because of something you have done, something you own, someone you know or are related to

aggressive – adj. using forceful methods to succeed or to do something

at (the Department of Education's) fingertips – idm. easy to find or use