3.1 At the Reception Desk 在接待处

W: Hi! Can I help you?

M: Yes. We have reservations.

W: What's your name, sir?

M: Jack Bates.

W: Yes, sir. We have your reservation. Could you fill out these forms, please?

M: The reservation was for a double for three nights, wasn't it?

W: Yes, sir. That's correct. How will you pay your bill, cash or credit card?

M: Credit card.

W: Thank you, sir. You'll be staying in room 1910. Here are your keys. The bellhop will take your luggage upstairs. Have a nice stay, sir.

M: Thanks.