A: Good morning ,welcome to Bank of the USA. How may I help you today?

B: Hi,I need to transfer some money to another account. It’s urgent.

A: Okay, have you made a wire transfer at our bank before?

B: No. I’ve never made a transfer before.

A: It’s alright, I will take you through the procedure. Are you transferring funds to a company or an individual account?

B: A company account. I need to pay a bill.

A: Okay, I’ll need the name of the company and their bank routing number as well as their bank’s address and phone number.

B: I have all the information in this folder.

A: Well. You’ve come prepared.You have all the necessary materials so we can go ahead and make the transfer right now. It’s a simple transaction, and we can process it today.

B: Oh, that’s such a relief. I didn’t want the payment to be overdue. Thank you so much.

A: It’s my pleasure.