Lisa: Excuse me, I'd like to return this shirt.

Clerk: What's the problem with it?

Lisa: It's too small.

Clerk: Didn't you try it on before you bought it?

Lisa: As a matter of fact, I received it as a gift.

Clerk: Then you are sure it came from our store?

Lisa: Yes, I am pretty sure. Don't you sell this item?

Clerk: Yes, we do. I'm afraid we don't give a refund, but we can give you a credit towards another purchase in our store.

Lisa: No refunds? Well, in that case, I'll accept the credit.
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