【英文原文】


Never out of stock——永不缺货

When I overheard one of my cashiers tell a customer, "We haven't had it for a while, and I doubt we'll be getting it soon," I quickly assured the customer that we would have whatever it was she wanted by next week. After she left, I read the cashier the riot act.

　　"Never tell the customer that we're out of anything. Tell them we'll have it next week," I instructed her. "Now, what did she want?"

　　"Rain."

 
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